Posludio

"Aquello que termina o sirve de finalización a algo"

Formal definitions and data models for ITIL/ITSM concepts

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During this holy week, I read the ITIL v2 Service Support and Service Delivery books.  Both are full of ambiguity in the descriptions of the core concepts in the IT Service Management philosophy:  Incident, Problem, Known Error, Configuration Item and so on.  However, until 6 days of only thinking in that I saw the light, this great book:

Architecture and patterns for IT service management.

Now, is more feasible to implement the multi-organization CMDB that I’ am designing for Fluidsignal Group in Twiki.   For now, I only have the prototype in our testing environment, but everything looks very good for the presentation on friday to all the company.  I think that all of these are great steps going forward our ISO/IEC 20000 certification and a better work everyday.

Written by jalvarez

2007/04/11 at 06:21

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